Responsibilities:
- Responsible for phone coverage for the Order Desk for its hours of operation to accept orders and answer dealer’s questions regarding ordering opportunities, sales programs and inventory availability information
- Utilize SAP to create an manage dealer orders, create wholesale programs, process rebills and research inventory
- Monitor unit releasing/invoicing by product line to ensure dealer delivery schedule and monthly invoicing targets achieved
- Work with Inventory Planning staff to resolve any delivery issues so that all units confirmed on order programs are delivered and program is closed in a timely manner
- Process special programs (i.e. government, safety education etc.) and dealer debits/credits as needed
- Handle DM/Dealer communication, as needed, logging all communication into company’s CRM system (i.e. Siebel/YCRMS). Retain and file all required documents and approvals in approved locations (hard and soft copies)
- Responsible for reconciling incomplete orders including kits and reviewing any discrepancies related to orders
- Perform other duties as assigned Decision-Making Responsibility: Job requires considerable judgement and initiative within approved parameters, and limited supervision.
Requirements:
- High school education or higher
- 2-3 years sales order processing and/or distribution experience
- Basic Math Skills
- Experience with SAP ECC Order Management screens
- Experience with Excel and reporting
- Must have excellent Customer Service skills
- Excellent Attention to detail
- Ability to work within provided deadlines
- Must be self-motivated and enjoy working in a fast-paced environment
Please note: this is not a remote position!
Shift Available:
- 8:30am – 5:00pm, Monday – Friday
Benefits:
- Health, Dental, and Vision
- Life and Disability insurance
- Behavioral Health
- 401(k)
- Holiday Pay and Vacation Pay
Workplace Safety is Top of Mind. Your health and safety always come first. That is why our facilities are undergoing rigorous and regular cleanings. Face masks are required on site and social distancing measures are in place throughout our building. Everyone that enters the building follows these procedures. We’ve got you covered.
Don’t miss out on this opportunity to join our hard-working, supportive, and dedicated team – apply with us today!
Questions? We have answers. Call us at 770-420-6054
