Customer Service Representative - Call Center in Branchburg, NJ at CoWorx Staffing Services

Date Posted: 11/18/2020

Job Snapshot

Job Description

CoWorx Staffing has new opportunities for Customer Service Representatives in Branchburg, NJ. In this role you will be front line support for our customers, offering professional and timely responses to any issues.


Workplace Safety is Top of Mind. Your health and safety always comes first. That is why our facilities are undergoing rigorous and regular cleanings. Face masks are required on site, social distancing measures are in place throughout our building. Everyone that enters the building follows these procedures. We’ve got you covered.

Job Requirements

Primary Duties:

  • Provide telephone support (40-60 phone calls daily) 
  • Order entry (80-100 orders daily) with less than 1% errors
  • Develop product knowledge to assist customers
  • Provide information necessary to research and troubleshoot issues 
  • Provide information necessary for generating ‘Return Goods Authorizations’ and Credit Memos 
  • Prioritize and manage multiple responsibilities
  • Follow up & communicate timely with internal staff and customers.  
  • Identify any ongoing product, shipping and warehouse issues

Qualifications:

  • Excellent communication and organizational skills
  • Customer Service Experience preferred 
  • Minimum typing speed 55 wpm 
  • College degree or equivalent preferred
  • Ability to interact with all levels within a professional corporate environment 
  • Some MS Office skills (specifically Outlook and  Excel)  
  • Professional phone manner essential 
  • Strong attention to detail 

Benefits Include:

  • Health, Dental, and Vision
  • Life and Disability Insurance
  • 401(k)
  • Employee Referral Programs

Hours Available:

  • 8:00 am - 5:00pm

At this time we are happy to offer phone or video interviews to interested candidates. Contact us today to learn more!


1011 US 22 W Suite 204 Bridgewater, NJ 08801

Call or text 908-864-4466