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Customer Service Representative

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Job Description:

CoWorx Staffing Services has exciting opportunities for Customer Service Representatives in the Lawrence, MA area.

Founded in 1958, Gemline is an award-winning, design centric supplier providing high quality branded products to the promotional products industry. Product line consists of a wide range of bags, business accessories, drinkware, electronics, stationery, writing instruments, gourmet foods and gifts. Gemline is ranked as one of the largest industry suppliers by the Advertising Specialty Institute (ASI). Have also been the recipient of many honors, including ASI’s 2021 Supplier of the Year Award.

Responsibilities:

• The Customer Success Specialist will be responsible for managing customer contact received by telephone, email, writing or webchat
• They will work actively with internal partners to provide an exceptional customer experience

Desired Background/Skills:

• Ability to deal with high stress situations
• Must be at least 18 years of age
• Excellent organizational skills
• Strong telephone etiquette skills
• Excellent troubleshooting and problem-solving skills
• Minimum two-years of experience in a customer service/call center environment

Other Information:

Hours:

• 9:00am-6:00pm

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Interested candidates please reference job code 209161 when responding to this ad.


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