Customer Service/Payroll Assistant - Morristown, NJ in Morristown, NJ at CoWorx Staffing Services

Date Posted: 7/15/2020

Job Snapshot

Job Description

CoWorx, an established leader in the $145 Billion commercial staffing industry is seeking a dynamic, motivated customer service and payroll professional to join our growing team as a Customer Service/Payroll Assistant. For the right individual, this represents an opportunity to develop your career with a company that is known across the industry for the quality of our customer service.  Our culture is one of transparency, honesty, respect, collaboration, fiscal responsibility and customer service to ourselves, our customers, and the communities in which we operate. If you enjoy being part of an elite team, have a passion for winning, and want an opportunity to grow your career, then CoWorx is the place for you.  We truly believe that “Together, We’re Better”.

Position Summary:

The Customer Service/Payroll Assistant will provide excellent customer service and payroll support to branch offices and site locations throughout the company. This is an excellent opportunity for recent college graduate students!

Key Responsibilities: 

  • Contact customers, employees, and internal staff to ensure time is accurately paid, billed, and applied to several layers of cost centers
  • Disseminate new information to customers, field talent, and coworkers balancing the use of email and telephone as efficient and effective communication tools
  • Process individual, group, or electronically imported time sheets through data entry and use of internal computerized programs
  • Adhere to payroll and invoicing deadlines
  • Maintain employee, company, and assignment records in company database
  • Prepare and distribute summary invoices to clients and Accounts Receivable weekly
  • Prepare ad hoc and monthly reports
  • Document customer and employee activity with comments in company database
  • Provide daily support to branch offices and site locations regarding standard operating procedures such as stop payments, credits, adjustments, and other company wide functions supported by Corporate Services
  • Enter employee applications into company database as needed
  • File documents into the electronic and paper universal filing system
  • Remain current with all process and procedural changes
  • Manage the department email inbox by responding to and handling all incoming requests and questions

Job Requirements

About You: 

  • Bachelor’s degree in Business Administration, Communications, or equivalent work experience is preferred
  • 0 - 2 years of Customer Service experience 
  • Accuracy, efficiency, and strong attention to detail
  • Effective verbal and written communication to all levels of the organization
  • Analytical thinking and the ability to influence
  • Resourceful and is a team player
  • The ability to prioritize and shift time management as dictated by business needs
  • Fluent with Microsoft Excel (pivot tables, macros, formulas, etc.)
  • Payroll and/or invoicing experience is a plus
  • The ability to multitask
  • Technology savvy