Customer Service Coordinator

Customer Service Coordinator

Location: Leominster, Massachusetts

Salary: $18.00 - $20.00

Job Category: Office Support

Date Posted: 10/04/2022

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Job Description:

Looking for a new home for your administrative and customer service skills? Do you have previous experience in industrial distribution or a manufacturing environment? We are hiring a Customer Service Coordinator for our client in Leominster, MA. This is a 1st shift, direct hire role.

In this role, you will provide administrative support for the Customer Service department of our wire and assembly operations. You will manage sales orders, perform data entry, update reports, and assist our sales team and customers over the phone as required.

Responsibilities:

• Enter customer sales orders
• Expedite customer sales orders with Production Control
• Acknowledgment dates to be changed in Oracle Order Management (daily)
• Compare Sales Order-Open Order Report with Production Schedule (3 weeks out)
• Mark up report and submit to CS reps for review (monthly)
• File and organize customer sales orders (daily)
• Provide telephone back-up for Customer Service Representatives
• Provide assistance for special projects as required
• Complete all corporate training requirements
• Comply with ISO-9001 quality standard
• Set and track personal and business goals

Desired Background/Skills:

• High school diploma
• Demonstrated experience with MS-Office (MS-EXCEL, MS –Word) and Windows-95
• Computer literacy
• Ability to manage multiple tasks effectively
• Strong written and verbal communications
• Previous experience in an industrial or manufacturing customer service environment
• Must be at least 18 years of age

Other Information:

Benefits include:

• Medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• Basic life insurance
• Optional life
• AD and D insurance
• 401(k)
• Paid Time Off (PTO)
• Paid holidays

Don’t miss out on this exciting opportunity to join a hardworking, supportive team- apply with us today to get started!

#INDT3
#CB
#ZIP

Interested candidates please reference job code 208451 when responding to this ad.


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