Customer Relations Representative - Bilingual English/Spanish in Kennesaw, GA at CoWorx Staffing Services

Date Posted: 2/19/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Kennesaw, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/19/2021

Job Description

CoWorx is currently hiring for an experienced Customer Relations Representative with an excellent local company! Do you have 2-5 years of call center experience? Are you passionate about providing top-notch customer service? Are you able to go above and beyond in listening to and resolving customer issues? Are you looking for a long term career? Then this position is for you! The Customer Relations Representative will serve customers by providing product and service information, resolving product and service issues, interface with service, parts, sales and other divisions to obtain information and maintain customer records and account information. This position is not a remote position.

Workplace Safety is Top of Mind . Your health and safety always come first. That is why our facilities are undergoing rigorous and regular cleanings. Face masks are required on site and social distancing measures are in place throughout our building. Everyone that enters the building follows these procedures. We’ve got you covered.

Job Requirements

Primary Duties:

  • Answer inbound phone calls
  • Respond to customer inquiries  - escalating as required
  • Provide product and service information
  • Maintain accurate customer data and files
  • Make outbound and follow-up calls to clients
  • Interface with internal and external teams to gather information for clients and customers

Qualifications:

  • Highschool Diploma or equivalent required - Degree preferred
  • 2-5 years call center experience
  • Automotive or related experience preferred
  • Professional demeanor and proficiency in Microsoft Office Suite
  • Bilingual English/Spanish

Benefits Include:

  • Health, Dental, and Vision
  • Life and Disability insurance
  • 401(k)

Hours Available:

  •  8:30 am- 5 pm
  • Monday - Friday

We are happy to offer phone or video interviews to interested candidates.

770-420-6054