Customer Relations Coordinator in New Britain, CT at CoWorx Staffing Services

Date Posted: 7/14/2020

Job Snapshot

Job Description

CoWorx Staffing Services is currently hiring a Customer Relations Coordinator in New Britain, CT! This is a direct hire opportunity.  

The Customer Relations Coordinator will organize all aspects of the customer experience regarding products, packaging, shipping regulations, pricing, credit terms and order status, while providing support to domestic and international Outside Sales teams with reporting, quoting and other needs. 

Job Requirements


  • Provide customer service functions on inquiries for all product platforms
  • Work within Chempax (ERP) to prepare and process sales quotes and orders and enter, maintain and update customer contact information
  • Pull information from Chempax and load into Excel 
  • Enter, update and correct orders in Chempax
  • Manage long-term blanket orders using Chempax information
  • Check orders for pricing and quantity accuracy and call/email customer to clarify any inaccuracies 
  • Add no-charge samples and sales materials to orders 
  • Confirm mode of shipping
  • Communicate customer needs to manufacturing to ensure inventory levels are adequate
  • Coordinate information between Sales, Manufacturing, Quality and Shipping as required
  • Prepare shipping documents for review and authorized signature(s) to ensure order is shipped in a timely manner
  • Manage special pricing for select accounts and ensure customer specific processes are documented 
  • Collect and contact trade-show leads and distribute to appropriate Outside Sales members
  • Partner with and support Outside Sales on requests for contact information, product data, sample requests etc in a timely manner
  • Monitor assigned customer buying patterns and provide Outside Sales with suggestions to improve efficiency and communicate issues
  • Provide feedback through the Quality Incident Reporting system on product failures reported from the field Manage consignment accounts and customer owned inventory
  • Manage customer documentation requirements including certs and labeling etc 
  • Assist A/R department with tracking and resolution of outstanding invoices
  • Monitor completion status of Supplier Surveys & Certifications
  • Promote an incident free workplace by complying with safety policies and procedures and participate in company safety training
  • Performs other related duties as required and assigned


  • Associates degree and three to five years of experience in Customer Service 
  • Advanced Excel and strong working knowledge of Microsoft Suite- Word, PowerPoint 
  • Spanish is a plus 
  • Be self-directed and motivated, with ability to manage priorities 
  • Possess strong problem-solving and decision-making skills 
  • Have excellent verbal and written communication skills
  • Be flexible and able to interact with employees at all levels 


  • 3-5 years in Customer Service
  • Minimum Associate's Degree
  • Must be able to perform basic functions in Excel


  • Monday – Friday, 8am  to 5pm

At this time we are happy to offer video or telephone interviews to qualified candidates or you can come in person to our recruiting office if that is your preference.