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Customer Experience Team Member

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Job Description:

CoWorx Staffing Services has exciting new opportunities for Customer Experience Team Member in the Duluth, GA area!

Responsibilities:

• Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers.
• Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
• Job duties may encompass international transactions and requests
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
• Review case management requests to assign priority status and route to the correct customer service desk
• Identify opportunities to enhance and improve their daily tasks
• Base performance standards against established metrics to drive performance improvements
• Conduct yourself in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect

Desired Background/Skills:

• Associates or bachelor’s degree preferred
• Two to four years of CSR experience preferred
• Previous SAP experience preferred
• Previous case management system experience preferred
• SAP system knowledge
• Able to work under pressure
• Relevant experience in a customer service related environment or a business environment is highly desired
• Maintain a high degree of professionalism when dealing with customers and associates
• At least 18 years of age

Other Information:

Hours:

• 8:00am-5:00am

Working at CoWorx means you are eligible to receive:

• Health, Dental, and Vision coverage
• 401(k)
• Disability and Life Insurance
• Critical Illness with Cancer Benefits
• Behavioral Health
• Accidental Insurance
• And more!

Plus, working at CoWorx always means weekly on-time pay checks, our employee referral program; peak season pay rates, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey.

Don’t miss out on this exciting opportunity to join a hard-working, supportive team; apply with us today to get started!

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#INDT3

Interested candidates please reference job code 207505 when responding to this ad.


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