Customer Experience Team Member

Customer Experience Team Member

Location: Duluth, Georgia

Salary: $19.00 - $25.00

Job Category: Light Industrial

Date Posted: 08/05/2022

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Job Description:

CoWorx Staffing Services has exciting new opportunities for Customer Experience Team Member in the Duluth, GA area!

Responsibilities:

• Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers.
• Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
• Job duties may encompass international transactions and requests
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
• Review case management requests to assign priority status and route to the correct customer service desk
• Identify opportunities to enhance and improve their daily tasks
• Base performance standards against established metrics to drive performance improvements
• Conduct yourself in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect

Desired Background/Skills:

• Associates or bachelor’s degree preferred
• Two to four years of CSR experience preferred
• Previous SAP experience preferred
• Previous case management system experience preferred
• SAP system knowledge
• Able to work under pressure
• Relevant experience in a customer service related environment or a business environment is highly desired
• Maintain a high degree of professionalism when dealing with customers and associates
• At least 18 years of age

Other Information:

Hours:

• 8:00am-5:00am

Working at CoWorx means you are eligible to receive:

• Health, Dental, and Vision coverage
• 401(k)
• Disability and Life Insurance
• Critical Illness with Cancer Benefits
• Behavioral Health
• Accidental Insurance
• And more!

Plus, working at CoWorx always means weekly on-time pay checks, our employee referral program; peak season pay rates, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey.

Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started!

#CB
#INDT3

Interested candidates please reference job code 207505 when responding to this ad.


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About us

CoWorx is more than just a job placement agency. We’ll work one on one with you to
make sure we find the best fit for you while still getting you to work as fast as possible.

For over 40 years we have been a staffing leader, placing talented people with great
organizations all across the US. We attribute our success to our unmatched commitment to
people; our field talent, our clients and our employees.

Find out what it’s like to partner with an employment agency that truly cares and supports
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