Call Center Representative

Call Center Representative

Location: Edgewood, Maryland

Salary: $18.00 - $18.00

Job Category: Office Support

Date Posted: 07/21/2022

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Job Description:

CoWorx Staffing Services has new opportunities for Cell Center Representatives in the Edgewood, MD area!

Responsibilities:

• Telephone and Mail: Utilizing telephone servicing and mail correspondence skills provides courteous and personal assistance to members’ requests
• Analyze the members’ needs, match those needs to credit Union products and services and promote the benefits of those services
• Discuss the use of automated services to new and existing members in support of member education
• Open new accounts, perform corrections or revisions to existing accounts, and complete applications for automated services and investment accounts
• Member Service: Answer members’ questions; resolve both financial and non-financial account discrepancies. Accept and process account transactions, i.e.; deposits, withdrawals, and transfers
• Increase and promote loan account volumes by cross-selling loan products to existing and prospective members
• Receive and respond to inquiries on VISA products, and perform VISA line increase interviews. Respond to inquiries concerning mortgages, i.e.; types of mortgage loans, associated rates, and financing methods
• Handle account inquiries on delinquent accounts, in accordance with collection standards and procedures
• Handle member inquiries concerning Payroll/Direct Deposit. Provide detailed and knowledgeable information to members on all Credit Union promotions and special account offerings
• Provide live, online assistance to members for the education of automated systems, such as ABBY, Loan-Line, etc.
• Loan Service: Interview loan applicants, review loan histories, and recommend suitable loan products

Desired Background/Skills:

• Equivalent to High School education with additional broad specialized training equivalent to 2 years college
• Experience can be credited in lieu of education
• 1 to 2 years financial savings and loan sales background
• Telephone customer service and interviewing experience

Other Information:

Hours:

• 8:00am-8:00pm

Working at CoWorx means you are eligible to receive:

• Health, Dental, and Vision coverage
• 401(k)
• Disability and Life Insurance
• Critical Illness with Cancer Benefits
• Behavioral Health
• Accidental Insurance
• And more!

Plus, working at CoWorx always means weekly on-time pay checks, our employee referral program; peak season pay rates, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey.

Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started!

#CB
#INDT3

Interested candidates please reference job code 205819 when responding to this ad.


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