Call Center Representative

Call Center Representative

Location: Edgewood, Maryland

Salary: $18.00 - $18.00

Job Category: Office Support

Date Posted: 07/21/2022

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Job Description:

CoWorx Staffing Services has new opportunities for Cell Center Representatives in the Edgewood, MD area!


• Telephone and Mail: Utilizing telephone servicing and mail correspondence skills provides courteous and personal assistance to members’ requests
• Analyze the members’ needs, match those needs to credit Union products and services and promote the benefits of those services
• Discuss the use of automated services to new and existing members in support of member education
• Open new accounts, perform corrections or revisions to existing accounts, and complete applications for automated services and investment accounts
• Member Service: Answer members’ questions; resolve both financial and non-financial account discrepancies. Accept and process account transactions, i.e.; deposits, withdrawals, and transfers
• Increase and promote loan account volumes by cross-selling loan products to existing and prospective members
• Receive and respond to inquiries on VISA products, and perform VISA line increase interviews. Respond to inquiries concerning mortgages, i.e.; types of mortgage loans, associated rates, and financing methods
• Handle account inquiries on delinquent accounts, in accordance with collection standards and procedures
• Handle member inquiries concerning Payroll/Direct Deposit. Provide detailed and knowledgeable information to members on all Credit Union promotions and special account offerings
• Provide live, online assistance to members for the education of automated systems, such as ABBY, Loan-Line, etc.
• Loan Service: Interview loan applicants, review loan histories, and recommend suitable loan products

Desired Background/Skills:

• Equivalent to High School education with additional broad specialized training equivalent to 2 years college
• Experience can be credited in lieu of education
• 1 to 2 years financial savings and loan sales background
• Telephone customer service and interviewing experience

Other Information:


• 8:00am-8:00pm

Working at CoWorx means you are eligible to receive:

• Health, Dental, and Vision coverage
• 401(k)
• Disability and Life Insurance
• Critical Illness with Cancer Benefits
• Behavioral Health
• Accidental Insurance
• And more!

Plus, working at CoWorx always means weekly on-time pay checks, our employee referral program; peak season pay rates, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey.

Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started!


Interested candidates please reference job code 205819 when responding to this ad.

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CoWorx is more than just a job placement agency. We’ll work one on one with you to
make sure we find the best fit for you while still getting you to work as fast as possible.

For over 40 years we have been a staffing leader, placing talented people with great
organizations all across the US. We attribute our success to our unmatched commitment to
people; our field talent, our clients and our employees.

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