Administrative/Customer Service Assistant

Administrative/Customer Service Assistant

Location: Lawrence, Massachusetts

Salary: $22.00 - $24.00

Job Category: Office Support

Date Posted: 01/11/2023

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Job Description:

CoWorx Staffing Services is seeking Administrative/ Customer Service Assistants in the Lawrence, MA area!

The Administrative and Customer Service Assistant is responsible for providing clerical and administrative support to the front office and customer service team.

Responsibilities:

• Answer all incoming phone calls and emails in a timely manner
• Provide quality customer service in every interaction
• Maintain clean and organized front office and conference room, including inventory and order office supplies
• Process sample requests, involve other departments for custom samples
• Manage the sample room: keep it organized, review inventory levels and order as needed
• Provide price quotes that are within designated pricing parameters
• Enter quotes and customer orders into the system and ensure everything is entered accurately and with specified terms and conditions
• Coordinate with internal teams to resolve customer questions, requests, or issues
• Navigate systems and reference materials to research customer issues and provide accurate information
• Provide proof of deliveries as requested by customers
• Communicate vital information (pricing, lead times, etc.) to customers and answer product questions
• Process customer credit memos
• Review freight bills for accuracy and provide freight bill verifications
• Responsible for all phone system related tasks
• Assist with various accounts payable activities, including entering A/P vouchers
• Provide accounts receivable support with customer invoicing and matching payment checks to customer invoices,
• Support year-end filing activities
• Greet clients, visitors, and guests
• Perform general office duties such as filing and copying
• Other duties as assigned

Desired Background/Skills:

• High School Diploma or GED
• 3+ years in customer service and/or administrative support role
• Experience working in ERP systems and CRM software preferred
• Excellent time management and organization skills. Must have the ability to multi-task and work in a fast-paced environment, re-prioritize based on business demands coupled with a strong sense of urgency.
• Proactive, self-directed, and motivated; not afraid to “roll up your sleeves.”
• Strong internal and external customer service focus
• Impeccable follow-through and attention to detail. Timely and accurate execution of responsibilities.
• Strong verbal and written communication skills
• Intermediate skill level in Microsoft Office, specifically Outlook, Word, and Excel
• Team player with a positive attitude
• Must be able to report to work
• Experience working in a manufacturing environment a plus.

Other Information:

Working at CoWorx means you are eligible to receive:
• Health, Dental, and Vision coverage
• 401(k)
• Disability and Life Insurance
• Critical Illness with Cancer Benefits
• Behavioral Health
• Accidental Insurance
• And more!

Plus, working at CoWorx always means weekly on-time pay checks, our employee referral program; peak season pay rates, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey.

Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started!

#CB
#INDT3

Interested candidates please reference job code 212859 when responding to this ad.


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About us

CoWorx is more than just a job placement agency. We’ll work one on one with you to
make sure we find the best fit for you while still getting you to work as fast as possible.

For over 40 years we have been a staffing leader, placing talented people with great
organizations all across the US. We attribute our success to our unmatched commitment to
people; our field talent, our clients and our employees.

Find out what it’s like to partner with an employment agency that truly cares and supports
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