CoWorx Staffing Services has IMMEDIATE openings for Customer Service Team Members in the Duluth, GA area!

Responsibilities:

• Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers.
• Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
• Job duties may encompass international transactions and requests.
• Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
• Review case management requests to assign priority status and route to the correct customer service desk
• Identify opportunities to enhance and improve their daily tasks
• Base performance standards against established metrics to drive performance improvements
• Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect

Desired Background/Skills:

• Two to four years of CSR experience preferred
• Previous SAP experience preferred
• Previous case management system experience preferred

Other Information:

Don’t miss out on this exciting opportunity to join a hardworking, supportive team -apply with us today to get started!

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Interested candidates please reference job code 214404 when responding to this ad.