Customer Service Representative in Woodstock, CT at CoWorx Staffing Services

Date Posted: 6/9/2021

Job Snapshot

Job Description

Are you ready for your next opportunity? We have the perfect position for you. CoWorx Staffing Services seeks a Customer Service Representative for a manufacturer in the Woodstock CT area .

This is a Direct Hire, 1st shift position. Manufacturing customer service experience preferred.

So, what will your day to day look like?

  • Contributes to the development and maintenance of standards, policies and procedures regarding customer service.

  • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.

  • Supports sales staff

  • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.

  • Works with the organization’s other departments to resolve problems, facilitate solutions and enhance customer service offerings.

  • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.

  • Responsible for notifying administration of any required updates of customer records on the organization’s internal database.

  • Provides back-up support to other group members in the performance of job duties as required.

  • Supports/participates in the organization’s Continuous Improvement Program.

  • Answers customer inquiries/communications as required.

  • Attends regular customer service departmental meetings.

  • Advises internal staff of advertisements and campaigns that affect retention.

  • Performs other related duties as assigned by management.

Job Requirements

Let’s cover some basics:

  • Problem Solving/Analysis

  • Effective Time Management

  • Communication Proficiency 

  • Teamwork

  • Technical Capacity

  • Education and/or Experience High school diploma; or three to five years related experience and/or training; or equivalent combination of education and experience 

  • Computer skills Microsoft Office. (Word, Excel, Outlook)

  • Infor Syteline (MRP) experience preferred

  • Competencies Customer/Client Focus

  • Problem Solving/Analysis

  • Effective Time Management

  • Communication Proficiency

  • Teamwork Technical Capacity

  • Prolonged periods of sitting at a desk and working with hands.

Shift Availability:

1st shift


Benefits Include: 

  • Health

  • Dental

  • Vision

  • Life and Disability Insurance

  • 401(k)

  • Employee Referral Programs

Don’t miss out on these exciting opportunities to join one of our hard working and supportive teams. Apply with us today!